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Customer Care

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We're very proud of the quality of the windows and doors we produce at Safestyle, because we have spent years perfecting our designs so that they are safe, secure, energy efficient and attractive. But we also care deeply about the service that you receive.

Our commitment to customer care starts with free quotations - we're so sure that you'll love our range of windows and doors (and our prices) that we won't charge you for finding out how much it will cost. When you've decided to go ahead, we send round our expert surveyors who will talk you through how the process works, and measure up your space so that your replacement doors and windows fit snugly.


When it comes to installation, there are reasons why we have been named 'Installer of the Year' - expert fitters take care of all the work for you, with minimal disruption and no mess left behind. All you have to do is enjoy your new windows!

Lastly, we believe that double-glazed windows and doors should be built to last. So not only do we make all our windows and door durable, but we guarantee them for ten - yes, ten - years. If they cause you any problems, we'll quickly send an expert round to fix the problem.


All our staff receive extensive training in customer care, from our telephone operators to the installers who work in your home. What's more, our sales agents know the details of every door and window in our range; they're not there to push one particular thing, they're there to help you choose the doors and windows that are most suitable for you. 

In recognition of this, Safestyle has been awarded a British Standards Accreditation for our customer care.


Safestyle has previously been named Installer of the Year and received the Customer Care Award at the prestigious G Awards, an important event recognising the work of all organisations in the glass, glazing and fenestration industries. This shows just how seriously we take customer care.

Customer Charter

You can see our Customer Charter in full here

Well, it depends on what you want....

Safestyle customers, please call 01274 842 842 for help with your windows and doors.  We're here to help!

Or call 0800 106 107 if you are interested in a free, no obligation quote.

At Safestyle UK, we care about you - your needs are at the heart of everything we do. Find out more about how we're committed to our customers in our Customer Charter.

Want to know how to keep your new PVC windows and doors in tip-top condition? Find out how in our Advice & Aftercare section.

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