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Excellent Service

Customer Reviews

  4.70

Average rating from 3095 Customer reviews

Home Visit 4.60
Product Value / Quality 4.78
Customer Service 4.69
Overall Experience 4.74

Local Reviews

 

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Excellent Service
Mr Justin, Accrington Posted on: 08/07/2010 We have just had our new Windows & Doors installed. I would just like to say what a superb service this company provides - not ony were they very competitively priced but (and this is the best bit) the after sales service was just extraordinary. Apparently and this is to be expected; the doors sometimes do tend to settle and thus need minor adjustments after the install. The patio doors became a bit awkward to close - so we phoned the company and they sent someone within a few days. However because both my wife and myself work more or less all hours - I left the key 'under the stone' as it were. I got a phone call from the engineer to say that the patio doors were fixed and that he noticed the front door needed some adjustments as well which he duly did. A few weeks later the front door settled a fraction more making the lock bind very slightly - not a major issue but slightly stiff when locking with the key. Again I phoned them and a couple of weeks later the engineer came and let himself in and fixed the door - then sent me a text to say all was done! I just think their whole work ethic and customer care is exemplory and truly unusual. Cooool people to deal with!!!

Read 8 reviews from Accrington

  5.00

Home Visit 5.00
Product Value / Quality 5.00
Customer Service 5.00
Overall Experience 5.00
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