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Some problems but well sorted

Customer Reviews

  4.70

Average rating from 3095 Customer reviews

Home Visit 4.60
Product Value / Quality 4.78
Customer Service 4.69
Overall Experience 4.74

Local Reviews

 

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Some problems but well sorted
Mr T C Tamplin, Horsham Posted on: 30/05/2013 The installation was efficient and well conducted. On completion the fitters pointed out minor damage to the patio door runner. Subsequent examination of the two patio doors revealed unacceptable internal blemishes between the glass panes. Although this may sound a catalogue of disasters these faults were not contested by Safestyle and we were pleasantly surprised to find that fitters were sent out to replace both panes of the patio door and correct the damaged slide runner. The finished installation looks good and both doors open and close easily and the locking mechanism appears extremely secure.
All in all we were expecting a tussle when we reported our findings shortly after installation but instead we experienced courteous and attentive reactions and apologies that we had been inconvenienced. We feel that these actions by Safestyle personnel quickly redeemed a difficult situation. If this line is taken on all contracts where 'gremlins' are experienced we would have no hesitation in recommending Safestyle to other customers. In summary, this is a good company and if errors do occur - they excel at putting them right.

Read 4 reviews from Horsham

  4.25

Home Visit 4.00
Product Value / Quality 4.00
Customer Service 5.00
Overall Experience 4.00
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