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Professional service

Customer Reviews

  4.70

Average rating from 3095 Customer reviews

Home Visit 4.60
Product Value / Quality 4.78
Customer Service 4.69
Overall Experience 4.74

Local Reviews

 

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Professional service
Mrs Tracy Kean, Guildford Posted on: 26/02/2014 I had two visits prior to placing my orders for new doors and windows. I found both salesmen to be pleasant, knowledgeable and not pushy.

Safestyle were also able to fit the new doors and windows on the same day, despite them being ordered separately. I found the fitters to be pleasant, professional and efficient. They completed everything by 3pm, so only took about five hours. They made hardly any mess, and even cleaned the glass!

My only criticism would be that I received two phone calls following the installation, both asking if I would like a quotation for any further work. I feel that this demonstrates a lack of co-ordination amongst the telephone sales team. I did actually arrange an appointment for an additional quote, but on the day I received a call with an estimated quote (not based on size or requirements), which meant that I was able to cancel the appointment that had previously been made. If a visit wasn't essential then I should have been provided with this quote by telephone earlier, rather than arranging to be available only to have the appointment cancelled.

Read 4 reviews from Guildford

  4.00

Home Visit 4.00
Product Value / Quality 5.00
Customer Service 3.00
Overall Experience 4.00
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